FAQ

FAQ – Fortunes Mart

Welcome to the Fortunes Mart FAQ! Find quick answers to our most common questions.

 

1. What products do you sell?

We specialize in curated women’s essentials, including comfort wear, self-care items, beauty accessories, apparel, and lifestyle necessities.

 

2. Where do you ship from?

We ship from international partner warehouses depending on product availability. This allows us to provide a wide product selection at affordable prices.

 

3. How long is shipping?

Shipping typically takes:

  • Standard: 7–15 business days

  • Express (if available): 3–7 business days

Delivery times may vary due to customs or carrier delays.

 

4. How long is order processing?

Orders are processed within 1–3 business days (excluding weekends or holidays).

 

5. How can I track my order?

Once your order ships, you will receive a tracking link via email.
Tracking may take 24–72 hours to update.

 

6. Can I change or cancel my order?

Changes or cancellations can only be made within 12 hours of placing the order.
After this window, the order may already be processed.

 

7. What is your return policy?

You may request a return within 14 days of receiving your order, provided the item is unused and in original packaging.
Some items (intimates, beauty products, sale items) are non-returnable.

Please see our full Refund & Return Policy for details.

 

8. My item arrived damaged. What should I do?

Please contact us within 48 hours with photos at:
📧 martfortunes@gmail.com
We will repair, replace, or refund the item.

 

9. What payment methods do you accept?

We accept all major payment methods supported on Shopify, including:

  • Credit/Debit Cards

  • PayPal (if enabled)

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other secure payment options

 

10. Is my payment information safe?

Absolutely. All payments are encrypted and processed through secure third-party gateways.
We do not store your credit card information.

 

11. What if my package says delivered but I didn’t receive it?

If your order shows as delivered but you cannot find it:

  • Check with neighbors or household members

  • Look around your property

  • Contact the carrier directly

We are not responsible for lost or stolen packages after delivery.

 

12. How do I contact customer support?

Email us anytime at:
📧 martfortunes@gmail.com
We typically respond within 48 hours.